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News: Financial Institutions to Expand Mobile Banking, Payments in 2012 Reveals Fiserv Survey
Future spending focused on remote deposit capture, actionable alerts, mobile PFM tools and P2P payments Respondents split on plans to support point-of-sale payments Delivering applications for tablets emerging as a greater priority Brookfield, Wis., December 12, 2011 Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, announced today the results of a survey of the mobile banking and payment plans of top-tier financial institutions. The in-depth survey, conducted by Forrester Consulting on behalf of Fiserv in September 2011, evaluated the plans of 10 banks and credit unions that in total hold more than one-third of all U.S. deposit accounts. The results revealed that these financial institutions are moving beyond the basics to deliver increasingly sophisticated mobile capabilities. Transactional services such as remote deposit capture and mobile person-to-person payments will account for the bulk of mobile investment in 2012.
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Views: Mobile Moving Forward in 2012: Insights from Top-Tier Financial Institutions
This in-depth survey, conducted by Forrester Consulting on behalf of Fiserv in September 2011, evaluated the plans of 10 banks and credit unions that in total hold more than one-third of all U.S. deposit accounts. The results revealed that these financial institutions are moving beyond the basics to deliver increasingly sophisticated mobile capabilities. Transactional services such as remote deposit capture and mobile person-to-person payments will account for the bulk of mobile investment in 2012. However, despite a nearly unanimous commitment to expand overall mobile functionality, institutions remain split on plans to support mobile point-of-sale payments.